Terms & Conditions
Online Gear Shop uses The Courier Guy for door to door deliveries anywhere in South Africa. We package your product with the greatest of care to ensure that your order is delivered in perfect condition.
We pride ourselves in getting orders out to be delivered within 5 working days but depending on the shipment area and stock, deliveries may take up to 10 working days. If you don not receive your order within 10 working days, please contact us at: firstname.lastname@example.org and we will review the matter.
Our flat-rate delivery fee of R99.00 includes all areas in South Africa covered by The Courier Guy and is automatically included in the online payment process. If for any reason, you wish to rather collect your package, please contact us directly so that we can make the necessary arrangements.
Please ensure to provide us with an accurate delivery address where you or any other person will be available to sign for the collection of your order. Orders are sent out on weekdays from Monday – Friday (excluding Public Holidays).
Online Gear Shop cannot be held responsible for any 3rd party delays or issues of any kind related to suppliers, courier services and social media.
RETURNS & REFUNDS
Please note that the item photo shown on the website my vary from the actual item. You are requested to please report any dissatisfaction within 24 hours to email@example.com upon receiving your parcel.
Kindly return the item, in it's original condition and packaging, to Online Gear Shop within 14 days and we will happily refund you. Please note that courier costs for returns or exchanges will be for your own account.